This information is for informative purposes only.

Q1. How often should I have my carpet cleaned?

A1. Your carpet should be cleaned regularly to get the longest wear out of it. Your carpet is especially due for a cleaning under the following circumstances.

1. Your carpet was last cleaned over 12 months ago.

2. The carpet is very soiled.

3. Pets are allowed on the carpet.

4. The carpet is located in a high traffic area.

Q2. Does cleaning your carpet make it soil faster?

A2. It depends on the cleaning method used. If your carpet is professionally cleaned, no. Modern cleaning methods virtually remove all cleaning agents out that attract dirt. On the other hand, if you are cleaning the carpet yourself and you leave behind excess soap or oily powder particles, then your carpet is likely to soil faster.

Q3. Is it possible to clean carpet too often?

A3. No, frequently cleaning of your carpet will help the carpet maintain its original appearance.

Q4. Will carpet cleaning destroy the stain-resistant effectiveness of my carpet?

A4. No, your carpet will remain stain-resistant unless the carpet is cleaned frequently, in which case the stain-resistant treatment will need to be reapplied. Your carpet is more likely to lose its stain-resistant effectiveness due to heavy foot traffic.

As a general rule, stain-resistant treatment should be reapplied after every second and third carpet cleaning service.

Q5. Will hot water extraction (Steam cleaning) damage my carpet?

A5. No, hot water extraction is the method preferred by most leading carpet cleaners. It is believed by many to be the best method for removing embedded soil and contaminants.

Q6. How long will it take for my carpet to dry?

A6. It generally takes anywhere from 2 to 24 hours for your carpet to dry. The amount of time it takes depends on the following factors.

1.The relative humidity within the environment.

2. The amount of ventilation introduced into the environment.

3. The degree to which the carpet was contaminated with soil within the carpet or fabric.

4. The moisture retention rate of the respective fiber.

Q7. What stains can be removed when I have my carpet cleaned?

A7. If the substance is adhering to the carpet and not set, then more likely, it can be removed. The overwhelming majority of spots can be removed including coffee, tea, blood, cola, urine and wine.

The success rate of removing a stain is often diminished by home remedies that have already been employed before a technician has been called out to deal with it.

Q8. Will the cleaning agents used be harmful to my children or pets?

A8. No, the cleaning solution is very similar to laundry detergents; it is both family and environmentally friendly.

Q9. Will my carpet shrink?

A9. Some carpets are more prone to shrink than others and may have to be cleaned using an alternative method. Your carpet cleaner should inspect and discuss this possibility with you.

Q10. If I clean my carpet myself, isn’t it just as good as having it professionally cleaned?

A10. No, thorough carpet cleaning requires expertise and professional equipment. Store rented or home steam-cleaners lack the suction power and sometimes the heat treatment needed for a proper deep cleaning.

Q11. How often should I vacuum my carpet?

A11. It is best to vacuum your carpet at least twice a week.

Q12. My carpet was soaked due to a flood, what are my options?

A12. Water from your carpet should be professionally extracted and dried within 12 to 24 hours to prevent mold from developing. It is possible to save some carpet contaminated with sewage.